Terms of Service

1. General Terms of Service
2. Underage Policy
3. Unfair Advantage Policy
4. Third-Party Content Policy
5. Player Account
6. General Disconnection Policy
7. Player Protection (Responsible Gaming)

General Terms of Service

on.wheeloffortunecasino.com – Ontario Online Gaming Services (“Terms of Service”)

Last Updated August 6, 2024

IMPORTANT - PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE ACCEPTING THE AGREEMENTS (AS DEFINED BELOW), THEN PRINT THESE TERMS OF SERVICE AND STORE THEM ALONG WITH ALL CONFIRMATION E-MAILS, ADDITIONAL TERMS, TRANSACTION DATA, GAME RULES AND PAYMENT METHODS RELEVANT TO YOUR USE OF THE PLATFORMS AND/OR SERVICES (AS EACH SUCH TERM IS DEFINED BELOW). THESE TERMS OF SERVICE ARE SUBJECT TO CHANGE AT ANY TIME (AS SET OUT BELOW). BY ACCEPTING THESE TERMS OF SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND ACCEPT THE AGREEMENTS WITHOUT MODIFICATION. IF YOU DO NOT ACCEPT THE AGREEMENTS WITHOUT MODIFICATION, DO NOT ACCEPT THESE TERMS OF SERVICE AND DO NOT ACCESS OR USE THE SERVICES (AS DEFINED BELOW). IF YOU HAVE ANY QUESTIONS ABOUT THE AGREEMENTS, PLEASE SEEK INDEPENDENT LEGAL COUNSEL BEFORE AGREEING TO THESE TERMS OF SERVICE OR ACCESSING/USING THE SERVICES.

You accept to be bound by this contract when You create an account, otherwise click to acknowledge, agree and/or accept these Terms of Service, and/or use the Services (as that term is hereinafter defined). After You (as that term is hereinafter defined) create an account, otherwise click to acknowledge, agree and/or accept these Terms of Service, or when You use the Services, a legally binding agreement on these Terms of Service is entered into between, (a) You, the end user (“You” or “Your” as applicable) and (b) BetMGM Canada Inc., located at 88 Queens Quay West, Suite 2500, Toronto ON M5J 0B8 (“BetMGM”, “We”, “Us” or “Our” as appropriate).

These Agreements (as that term is hereinafter defined) govern the use of the Services in the Province of Ontario.

You acknowledge and understand that the Services are conducted and managed by iGaming Ontario (“iGO”), an agency of the Government of Ontario that conducts and manages internet gaming in the Province of Ontario, and that We have been appointed and authorized by iGO to operate such Services and the Platform on behalf of and as an agent for iGO, pursuant to BetMGM’s registration as an Internet Gaming Operator with the Alcohol and Gaming Commission of Ontario (“AGCO”). BetMGM is authorized to conduct internet gaming on the Wheel of Fortune platform in the Province of Ontario, pursuant to and in accordance with the internet gaming regulations found in the Ontario Gaming Control Act (“GCA”) and pursuant to BetMGM’s registration as an Internet Gaming Operator with AGCO. The Services are provided by BetMGM (where BetMGM is an indirect, partially-owned subsidiary joint venture of MGM Resorts International (“MGM”)) and are marketed under brands owned by MGM. These Agreements are at all times subject to the authority of iGO and AGCO.

These Agreements apply to the following online gaming website: www.on.wheeloffortunecasino.com, and any other online or mobile platform provided by Us (each individual site being a “Platform” and together the “Platforms”) on which You access Our betting, gaming and wagering services (“Services”).

In the event that You have any complaints, claims or disputes with regard to any outcome regarding the Services or any other activity performed by Us, You should immediately contact Us in accordance with Section 28 below.

These Terms of Service, together with any other terms and conditions that are specifically attached to these Terms of Service by reference, constitute a legally binding agreement between You and Us (“Agreements”). You should read all these terms and conditions carefully, as each one forms part of the legally binding agreement between You and Us. By clicking to acknowledge and accept these Terms of Service, or by using the Services, You are also acknowledging and accepting these Agreements. Access to and use of the Services is governed by these Agreements. We also urge You to read through the Rules, Documentation and Third-Party Terms (as those terms are hereinafter defined). “Rules” refers to the Game Rules (Casino), and the additional game rules that specifically relate to and govern any particular event, game, promotion, or tournament. “Documentation” refers to the Frequently Asked Questions, help sections, instructions, guides, and other documentation relating to the Services, as generally made available to You by Us. “Third Party Terms” refers to other terms and conditions, policies and rules imposed by third parties which are applicable to Your use of certain features and functionalities of the Services, which will be available to You before You engage with those Third Parties.

In the event of any conflict between these Terms of Service and: (i) any of the other documents that form part of the Agreements, such other documents shall prevail; (ii) any of the Rules, the Rules shall prevail; (iii) any of the Documentation, these Terms of Service shall prevail.

In addition to these Terms of Service, please read through Our Privacy Policy, which describes how We deal with and protect Your personal information. Our Privacy Policy may change from time to time, so please review it regularly. If You do not agree with the collection, use, disclosure, transfer or sharing of Your personal information as described in Our Privacy Policy, please discontinue all access to and use of Our Services.

GAMING SERVICES

The gaming services are the services provided by Us via the following Platform: www.on.wheeloffortunecasino.com, and any other gaming platforms provided by Us from time to time (together the “Gaming Services”).

If You are using or intending to use the Gaming Services, You must do so in accordance with Section 35 of these Terms of Service, which applies specifically to the Gaming Services. We may be required to make changes to these Terms of Service and/or the Services at any time at the request of iGaming Ontario or AGCO.

1. APPLICABILITY OF AGREEMENTS

By using the Services, and/or by clicking to acknowledge/accept that You have read these Agreements when You register to join, and/or when You install any of the software relating to the Services provided via the Platforms, and/or or when You register for Your Account, You agree to comply with these Agreements, and You acknowledge that Your failure to comply with these Agreements may result in disqualification, the closure of Your Account (hereafter as defined in Section 20 and Section 21 below), forfeiture of funds and/or legal action against You, as appropriate and as further specified in these Agreements. You acknowledge that if You accept these Agreements, We will start providing You with the benefit of the Services immediately. As a consequence of this, if You accept these Agreements when registering for the Services, You will not be able to cancel Your registration later, although You can terminate these Agreements and close Your Account in accordance with Section 21 below.

2. LEGALITY OF USE OF THE SERVICES

2.1. You may only use the Services if You are 19 years of age or over, located in the Province of Ontario, and it is legal for You to do so according to the laws of the Province of Ontario. You confirm that You are not accessing the Services from a province or foreign jurisdiction outside of Ontario at the time of placing a bet or participating in a game. You understand and accept that We are unable to provide You with any legal advice or assurances and that it is Your sole responsibility to always ensure that You comply with the laws that govern You and that You have the complete legal right to use the Services. You hereby acknowledge that in the Province of Ontario a person who is under the age of 19 is prohibited from participating in internet or mobile wagering. Any use of the Services is at Your sole option, discretion and risk. By using the Services, You acknowledge that You do not find the Services to be offensive, objectionable, unfair, or indecent in any way. Whenever the Terms of Service that apply to interactive gaming are changed, We shall require You to acknowledge acceptance of the changes via an acknowledgment pop-up. Your acknowledgement shall be date-and-time stamped by the interactive gaming system.

2.2. Any person within the Province of Ontario under the age of 19 who engages in online wagering, or any person who facilitates or enables someone under the age of 19 to gamble, shall be prohibited from internet gaming and will be subject to disciplinary action.

2.3. Persons physically located outside of Ontario are prohibited by law from engaging in internet wagering in Ontario. A patron’s wagering session connection will be terminated immediately if the patron device is removed from the boundaries of the Province of Ontario.

3. ACCOUNT/REGISTRATION

3.1. To use the Services, You will first need to register an account with Us. You may access any of the Services from Your Account (as defined below). Your Gaming Account must be used for gaming purposes only. You are prohibited from allowing any other person to access or use Your Account. You are prohibited from transferring or selling Your Account or Account balance. In addition, You can only place a bet through the Services after You have opened an Account, Your identity has been verified, and You have deposited sufficient funds in Your Account. Before participating in any game play, You will also be required to affirm that You are fit to play.

3.2. When We verify Your identity when You first register Your Account with Us, We share certain information with Canadian credit bureaus, such as TransUnion Canada (via Our service provider, Aristotle) and Equifax Canada (via Our service provider, GBGroup), in order to validate ID as required by applicable federal law. We may also use a third-party service provider, Jumio, where necessary, who will assist with verifying the details of Your government-issued photo-identification and proof of address documents as required under applicable law. Further information about how these credit bureaus and third-party service providers treat Your information can be found on their relevant websites.

3.3. You can open an account with Us by choosing a unique password and entering other information that We ask for on Our registration form, such as (but not limited to) Your first and last name, physical address, e-mail, gender, birth date and telephone number (an “Account”). You must also inform Us if You are a domestic politically exposed person in Canada (“domestic PEP”), a foreign politically exposed person (“foreign PEP”), a head of an international organization (“HIO”; together with domestic and foreign PEPs, “PEP/HIO”), or the family member or close associate of a PEP or HIO (a “PEP/HIO Related Person”) at the time You register and open Your Account. You must immediately notify Us if Your PEP/HIO or PEP/HIO Related Person status changes at any time while Your Account is open. For the purposes of this Section:

1. A foreign PEP includes an individual holding the following offices or positions in or on behalf of a foreign state: (i) Head of state or head of government, (ii) Member of the executive council of government or member of a legislature, (iii) Deputy minister or equivalent rank Ambassador, attaché or counsellor of an ambassador, (iv) Military officer with a rank of general or above, (v) President of a state-owned company or a state-owned bank, (vi) Head of a government agency, (vii) Judge of a supreme court, constitutional court, or other court of last resort, and (viii) Leader or president of a political party represented in a legislature.
2. A domestic PEP is a person who currently holds, or has held within the last five years, the following positions in or on behalf of the Canadian federal government, a Canadian provincial (or territorial) government, or a Canadian municipal government: (i) Governor General, lieutenant governor or head of government, (ii) Member of the Senate or House of Commons or member of a legislature, (iii) Deputy minister or equivalent rank, (iv) Ambassador, or attaché or counsellor of an ambassador, (v) Military officer with a rank of general or above, (vi) President of a corporation that is wholly owned directly by Her Majesty in right of Canada or a province, (vii) Head of a government agency, (viii) Judge of an appellate court in a province, the Federal Court of Appeal or the Supreme Court of Canada, (xi) Leader or president of a political party represented in a legislature, and (x) Mayor.
3. A HIO is a person who is (or was within the past five years) the primary person who leads an international organization, and the international organization that they are or were the head of is either: (i) An international organization established by the governments of states; or (ii) An institution established by an international organization.
4. A family member of a PEP or HIO includes: (i) Their spouse or common-law partner, or ex-spouse or former common-law partner, (ii) Their biological or adoptive child(ren), (iii) Their mother(s) or father(s), (iv) The mother(s) or father(s) of their spouse or common-law partner (mother-in-law or father-in-law), (v) Their siblings.
5. A close associate of a PEP or HIO includes persons who: (i) Are business partners of, or who beneficially own or control a business with, a PEP or HIO, (ii) Are in a romantic relationship with a PEP or HIO; (iii) Are involved in financial transactions with a PEP or HIO, (iv) Serve as a member of the same board as a PEP or HIO, (v) Carry out charitable works closely with a PEP or HIO, and (vi) Are listed as joint on a policy where one of the holders may be a PEP or HIO.

3.4.  You shall ensure that the details provided at registration are accurate and kept up to date. All personal information that was provided at registration can only be updated by contacting Our Customer Care team via e-mail and providing the required personal information and identity verification documents that are requested by the Customer Care team. Please see Our Privacy Policy for further details regarding which information We collect, and how that information is used, shared and stored. Alternatively, You can contact Us for further information.

3.5. There are no set-up charges for opening Your Account. We are not a bank and as such, We do not insure funds in Your Account and do not guarantee that funds in Your Account will be insured by any government agency. All payments to and from Your Account must be paid in Canadian dollars, no foreign currencies are permitted. Please note that We may accrue interest on funds in Your Account, but You will not be entitled to or paid any such interest. You shall ensure that all payments into Your Account are from a payment source for which You are the named account holder.

3.6. You can contact Our Customer Care team at any time to obtain Your account and game history. You may also access Your account and game history by logging into Your Account and accessing “My Account” and following the prompts for “My Transactions” and/or “Cashier”.

3.7. To place a bet or play a game, You will be required to deposit funds into Your Account by any of the following methods: (a) a deposit account; (b) a credit or debit card, which has been registered and verified pursuant to the requirements of the issuer; (c) cash complimentaries, promotional credits, or bonus credits; (d) winnings during a gaming session; (e) adjustments made by Us with documented notification to You; (f) ACH transfer; (g) wire transfer; (h) online and mobile payment systems that support online money transfers; (i) prepaid cards (up to a maximum of five (5) cards, with a cumulative deposit value not exceeding $250 per 7 calendar days); and (j) any other means approved by the Alcohol and Gaming Commission of Ontario or iGaming Ontario. Such funds will be deposited into Your Account upon actual receipt of funds by Us or Our agents. Minimum and maximum limits may be applied to the payments into Your Account, depending upon Your history with Us, the method of deposit, and other factors as determined solely by Us. Foreign cards, currencies and payment methods are not permitted for deposits and withdrawals. For further details of current deposit and withdrawal options and fees, please see the Cashier page. These deposit methods are subject to change.

We do not charge You any fees for using a credit card as an account funding method. However, please be aware that Your credit card company may treat this transaction as a cash advance and charge You cash advance fees that may appear on Your credit card statement.

All deposits into Your Account are subject to appropriate verifications and authorizations to ensure that they are appropriately authorized by a financial services provider. In the case of suspected or actual fraudulent activity, We may suspend or terminate Your Account and may refund or refuse to refund any monies contained in Your Account in Our sole and absolute discretion.

In connection with making any deposit, You represent that:

1. All money that You deposit in Your Account originates from a payment source of which You are the legal owner.
2. All money that You deposit in Your Account is free from and unconnected to any illegality and, in particular, does not originate from any illegal activity or source.
3. All payments made into Your Account are authorized and You will not attempt to reverse a payment made into Your Account or take any action which will cause such a payment to be reversed by a third party in order to avoid any legitimate liability.
4. You accept that all transactions may be checked for anti-money laundering purposes and that any transactions made by You may be reported to the appropriate authorities pursuant to applicable law.

3.8. You can request withdrawals from Your Account at any time, provided all payments made have been received (see Cashier page). We will process Your withdrawal as soon as reasonably possible, subject to appropriate authorizations and verifications. We will pay any requested withdrawal using the same method used to deposit funds in Your Account, whenever this is possible. If the original method used is not available, We will ask You to provide information regarding a second account, along with documentation evidencing that You are the legal holder of the account. Upon withdrawing funds, Your own bank or other payment provider may add a further handling charge which may vary over time and for which You remain responsible. When using a credit/debit card to make a deposit, We may elect not to accept any withdrawal request within fourteen (14) days after the deposit.

3.9. To use certain Services, You may first need to download and install software as provided on the relevant Platform.

3.10. Account statements are available, which detail Your Account activity. These statements can be found by logging into Your Account and clicking on “My Transactions”. If We make any adjustments to Your Account Balance, We will provide You with the reasons for the adjustment.

3.11. You agree that all agreements, notices, disclosures, and other communications that We provide to You electronically satisfy any legal requirement that such communications be in writing.

4. TRUE IDENTITY AND ONE ACCOUNT

The name on Your Account must match Your true and legal name and identity, and the name on Your Account registration must match the name on the card(s) or other payment accounts used to deposit or receive monies into Your Account. To verify Your identity, We reserve the right to request satisfactory proof of identity (including, but not limited to, copies of a valid passport/identity card and any payment cards used) and satisfactory proof of address (including, but not limited to, a recent utility bill or bank statement) at any time. Failure to supply such documentation may result in suspension of Your Account. You consent to have Your age and identity verified by Us, and You acknowledge verifications associated with internet or mobile gaming may result in a negative impact on Your credit report. You will not be permitted to open an Account if You fail to supply Us with such documentation. You may not hold more than one (1) Account in connection with Your use of any Platform. We reserve the right to close Your Account(s) if You open multiple Accounts. If We have reasonable grounds to believe that multiple Accounts have been opened with the intention to defraud Us, We reserve the right to cancel any transaction related to said fraud attempt and may report it to the appropriate authorities. If You have lost Your Account name or password, please Contact Us for a replacement.

5. PERSONS PROHIBITED FROM ESTABLISHING AN ACCOUNT

5.1. You acknowledge that We are a United States company and conduct operations in the Province of Ontario subject to a license from the AGCO. As such, We are prohibited from providing services to certain “prohibited persons” (listed below).

5.2. The following persons (each an “Unauthorized Person”) are not permitted to establish an internet or mobile gaming account, or to use directly or indirectly any of the Services: 

1. Any individual under 19 years of age.
2. Any individual that has advised Us that they are participating in the self-exclusion process, as described in Section 23.
3. Any individual who is restricted from accessing the Services as a condition of a court order.
4. Any officer, member of the board of directors or partner of BetMGM.
5. Any executive or staff of a trade union who represent or negotiate on behalf of employees employed at BetMGM.
6. Any member of the AGCO, officers, members of the board of directors or employees of Ontario Lottery and Gaming Corporation (OLG), or iGO.
7. Employees of any person who maintains or repairs gaming equipment for MGM, Entain plc or BetMGM (collectively referred to as the “Affiliate Group”).
8. Any resident of Afghanistan, Curacao, Cyprus, Ethiopia, Iran, North Korea, Iraq, Kuwait, Somalia, Syria, U.S.A, Yemen or any other jurisdiction where Your participation would be in conflict with any applicable law or any other rules, including but not limited to those laws relating to online gaming.
9. Any individual that We have a reason to believe is not permitted to access or use the Services under applicable law, as notified by Us.
10. Any employee of the Affiliate Group, or its subsidiary or affiliated companies, who has administrative or privileged access to MGM’s and/or BetMGM’s online gaming data or systems.
11. An employee of a supplier or vendor of the Affiliate Group.
12. Any individuals who have been banned from gaming activities at any MGM subsidiary or affiliate, or who have been prohibited from gaming pursuant to any applicable Laws, including individuals who have been “self-limited” or listed on any self-exclusion, disassociated persons, or similar list in Ontario or any Province.

You may not attempt to create an Account if You are an Unauthorized Person or assist other Unauthorized Persons to use the Services. You fully understand that Unauthorized Persons are not eligible to receive any winnings, except for self-excluded individuals.

6. YOUR USE OF THE SERVICES

6.1.To ensure fairness, We may take any measures We deem appropriate in order to create a fair and balanced game play environment.

6.2. We reserve the right to suspend, modify, remove or add to any of the Services (collectively, a “Change”) in Our sole discretion with immediate effect and without notice, so long as such a Change does not affect pending play on the Services. We will not be liable for any such action.

6.3. We forbid the use of all unfair practices when using the Services. We do this to protect Our patrons and the integrity of the Services. Please read Our Unfair Advantage Policy (which is incorporated in these Agreements) for further details, and Our Anti-Cheating Policy at Section 34.3 below. If any patron is found to be participating in any form of collusion or other activities that We consider to constitute cheating, their account may be permanently closed, and any balance may be at risk of forfeiture or withholding as per Section 20 of these Terms of Service.

6.4. We forbid the posting of any prohibited Third-Party Content (as that term is hereinafter defined) on Our Platforms. Please read Our Third-Party Content Policy (which is incorporated in these Agreements) for further details.

6.5. We reserve the right to suspend or terminate Your use of certain areas of the Services, Platforms or any games on Our Platforms from time to time for any reason or no reason, to the extent permitted by law or regulation.

6.6. No communications or information published on the Services or communicated to You by Us are intended to constitute legal advice or tax advice, and We accept no liability for any reliance on such content.

6.7. For the purpose of any reference to time in connection with Your use of the Services, We use the Eastern Time Zone (ET), unless otherwise specified.

6.8. Your use of the Services (including, for the avoidance of doubt, any intellectual property or services We may license from third parties from time-to-time, which forms part of the Services) is for Your personal, entertainment use on Your personal computer, mobile device or similar electronic device only. You may not use the Services or any intellectual property contained therein for any commercial purpose. You acknowledge and attest that You are an individual acting on Your own behalf. You are not acting for or on behalf of anyone other than Yourself.

6.9.By accessing Our Platforms, or using, or attempting to use, Our Software or the Services, You represent and warrant to Us that:

1. You are not an Unauthorized Person (as defined in Section 5.2).
2. You are physically located in the Province of Ontario while wagering.
3. All details provided by You to Us to setup Your Account or otherwise participate in the Services are true, current, correct and complete.
4. You consent to the monitoring and recording by Us and/or iGO and AGCO of any communications and geographic location information in connection with Your use of the Services.
5. You are of sound mind and capable of taking responsibility for Your actions and You can enter into a legally binding contract with Us.
6. You are solely responsible for the acquisition, supply and maintenance of all of the computer equipment, mobile devices, telecommunications networks, and internet needs to access Our Services.
7. You fully understand the methods, rules, and procedures of the games applicable to Our Services.
8. You will not wager by using an autonomous or command-executed program on a computer or network that can interact with computer systems or users (a “Bot”).
9. You will not choose a nickname and/or alias that is defamatory, offensive, pornographic or in any way intended to impersonate a real person or brand.
10. You will not make offensive comments, use offensive or pornographic material or make potentially defamatory or inflammatory remarks on the Platforms or in Your communications with BetMGM.
11. You will not disguise or interfere in any way with the internet protocol address (“IP address”) of the computer, mobile device or other device You are using to access the Services, or otherwise take steps to prevent Us from correctly identifying the actual IP address of the device You are using while accessing the Services.
12. You accept and agree to abide by the rules of the games as set out on the Services, these General Terms of Service, and the Agreements.

6.10. In order to use the Ontario wagering feature of the Services, You must be physically located in the Province of Ontario at the time of use. We may, at any time before or after You begin using the Services, require You to verify Your identity, age, or physical location, and We may terminate Your access to the Services if You fail to do so. We may detect and monitor Your physical location to ensure that You are playing from the Province of Ontario, including, without limitation, while You attempt to place bets and at any other reasonable intervals determined by Us. See ‘Section 17 - Location Services’ for more location information.

6.11. You may participate in a game only if You have sufficient funds in Your Account for such participation. We will not extend or grant any credit or lend any money to You or refer You to any credit providers in order to place bets or participate in any game. If Your Account has a negative funds balance, Your Account will be suspended and no transaction will be permitted until the negative funds balance is eliminated. No transaction will be accepted by Us through the Services that could result in a negative funds balance.

7. COPYRIGHT AND TRADEMARKS

The terms BetMGM, MGM Resorts International, MGM, and any other marks used by Us are the trademarks, service marks or trade names of the Affiliate Group, one of its subsidiaries or associated companies, or its licensors. Further, all other material used by Us, including but not limited to the software, images, pictures, graphics, photographs, animations, videos, music, audio, text (and any intellectual property rights in and to any of the same) is owned by the Affiliate Group, one of its subsidiaries or associated group companies, or licensors, and is protected by copyright or other intellectual property rights. You obtain no rights in such copyright material, trademarks or service marks and must not use them without the Affiliate Group’s written permission.

8. ELECTRONIC SERVICES PROVIDER

In order to use the Services, You will be required to send money to Us and may be required to receive money from Us. We may use third-party electronic payment processors and/or financial institutions (“ESPs”) to process such financial transactions. You irrevocably authorize Us, as necessary, to instruct such ESPs to handle Account deposits and withdrawals from Your Account and You irrevocably agree that We may give such instructions on Your behalf in accordance with Your requests, as submitted using the relevant feature on Our Platforms. You agree to be bound by the terms and conditions of use of each applicable ESP. In the event of conflict between these Agreements and the ESP’s terms and conditions, these Agreements shall prevail.

In the event We use such ESPs and/or financial institutions to process payments made by and to You, or otherwise accept Your use of any particular payment method, in connection with Your use of the Services, We shall not be responsible for the acts or omissions of the third party providing such payment processing or payment method prior to Our receipt of funds, or after We initiate a transfer of funds (as applicable). You agree that You shall look exclusively to the ESP or financial institution in the event of any payment processing or other payment method related disputes, and not to Us.

9. BONUSES

We may from time to time offer You complimentary or bonus amounts, to be credited by Us into Your Account (“Bonus(es)”). These Bonuses may only be used in relation to the Services that are specified when the Bonus is offered to You. Acceptance of any Bonus shall be in accordance with additional terms and conditions We may make available to You corresponding to the Bonus offering and, if none, then in accordance with the bonus release restrictions contained in the relevant offer. Offers may be used only once unless otherwise specified. You are not entitled to withdraw any Bonus amounts and You may not remove any cash obtained via a Bonus from Your Account without first complying with the applicable terms, including (without limitation) in respect of any qualifiers or restrictions.

10. WITHDRAWALS

10.1. Your Account balance is the amount of real money held in Your Account (if any), plus any winnings and minus any losses accrued from using the Services, less any entry or other fees, if applicable, and less any amounts previously withdrawn by You or amounts forfeited or reclaimed by Us due to any known or suspected fraud, or due to deposits or other transactions rejected or cancelled by Your bank or any relevant third-party bank (whether as a result of insufficient funds, charge-backs or otherwise), or any sums which are otherwise deductible or forfeited under these Agreements (“Account Balance”).

10.2. Acceptance of a withdrawal request is subject to any deposit method restrictions, bonus restrictions and Security Reviews (see Section 19 below) and any other terms of these Agreements. All amounts You withdraw are subject to the transaction limits and any processing fees for deposits and withdrawal methods that We notify You of before a withdrawal. For further details of current deposit and withdrawal options and fees, please see the Cashier page.

10.3. We may report and withhold any amount from Your winnings in order to comply with any applicable law. You acknowledge that the information furnished by You will be utilized by Us for purposes of identifying and enforcing child support arrearages or outstanding debt pursuant to Ontario law, if applicable and required by applicable law. By accepting these Agreements, You acknowledge that any eligible winnings may be subject to withholding, as required by applicable law, if You are in arrearages of outstanding debt or child support pursuant to Ontario law, if applicable.

10.4. All taxes due in connection with any winnings awarded to You are Your sole liability. Account balances cannot be transferred, substituted or redeemed for any other prize. Payment of funds which You withdraw shall be made by the withdrawal options available on Our Cashier page or any other manner which We select in Our sole discretion, although We will try to accommodate Your preferences as indicated by You when You register.

10.5. Payments will be made as soon as reasonably possible (subject to up to five business days of internal processing time), although there may be delays due to any Security Review (see Section 19 below) undertaken by Us, and We may hold any such payments in accordance with these Agreements. Under penalties of perjury, You declare that, to the best of Your knowledge and belief, the name and address that You have provided correctly identify You as the recipient of any jackpot payments and any payments from wagers, and that no other person is entitled to any part of these payments.

10.6. You acknowledge that a Form T5 may be issued by Us by January 31^st following the year of the payment. By accepting these Agreements, You acknowledge that any winnings that You win by using the Services are subject to the Canada Revenue Agency (CRA) regulations, and You allow Your acceptance of these Agreements to serve as an electronic signature and to suffice as an acceptance and signature on any tax documents incurred during the internet gaming activity.

10.7. Your acceptance of these Agreements serves as acknowledgement that Form T4A may be issued by Us by January 31^st following the year of the receipt of a prize consisting of cash or merchandise, valued at six hundred Canadian dollars ($600) or more won by using the Services, subject to the CRA regulations.

11. DORMANT ACCOUNTS

If Your Account has had no activity for a period of three years, Your Account will be deemed Dormant by BetMGM. To prevent Your Account from becoming Dormant, You can log into Your Account, make a withdrawal, a deposit, or a real money wager.

12. THIRD-PARTY CONTENT

12.1. Abusive or offensive language will not be tolerated on Our chat boards, or otherwise by You on the Platforms, Services, or with Affiliate Group staff, and You agree that You will not engage in such language. In addition, You are not entitled to make untrue, malicious, or damaging comments with regard to the Affiliate Group’s operation in any media or on any forum.

12.2. In accordance with the terms of Our Third-Party Content Policy, We may reject or delete any text, files, images, photos, video, sounds, or any other materials (“Third-Party Content”) posted by You on the Platforms which in Our opinion breaches the terms of these Agreements.

12.3. Any violation of this policy may result in removal of the Third-Party Content, a suspension of Your use of the Services and/or any other action that may be required by Us to ensure compliance with this Section.

13. DISCLOSURE OF ACCOUNT NAME AND PASSWORD

Your Account name and password should not be disclosed to any third party. You are solely responsible for the security of Your Account name and password, and all activities that occur under Your Account name and password. You agree to keep Your Account name and password confidential and not to allow anyone else to use it. As an authorized player, You are prohibited from allowing any other person to access or use Your gaming account. Every person who identifies themselves by entering a correct username and password is assumed by Us to be the rightful Account holder and all transactions where the username and password have been entered correctly will be regarded as valid. We permit all players to enable multi-factor authentication in their Account Settings (also known as strong authentication) in order to log in. In no event will We be liable for any loss You suffer as a result of any unauthorized use or misuse of Your login details. We shall not be required to maintain Account names or passwords. If You have lost Your Account name, username or password, please Contact Us for a replacement immediately. If You misplace, forget, or lose Your Account name, username or password as a result of anything other than Our error, We shall not be liable.

14. FRAUDULENT ACTIVITIES, PROHIBITED TRANSACTIONS AND FAILED DEPOSITS

14.1. We have a zero-tolerance policy towards inappropriate play and fraudulent activity. If, in Our sole determination, You are found to have cheated or attempted to defraud Us, the Affiliate Group or any other user of any of the Services in any way, including but not limited to game manipulation or payment fraud, betting on all possible outcomes of a game or event, betting on an event in which You take part, or if We suspect You of fraudulent payment, including use of stolen payment cards, or any other fraudulent activity (including, but not limited to, any chargeback or other reversal of a payment) or prohibited transaction (including, but not limited to, money laundering) or if Your deposits are failed to be honored by Your bank for any reason, We reserve the right to suspend or close Your Account and recover bad debts using whichever method may be lawfully available to Us, including, but not limited to: (a) debiting the amount owed by You from Your Account; and (b) instructing third-party collection agencies to collect the debt. This may have a detrimental impact on Your credit rating and will require Us to share Your personal information (including, without limitation, Your identity) with appropriate agencies, and to report any criminal or suspicious activities to the appropriate authorities.

14.2. We reserve the right to void and withhold any or all winnings made by a person or group of persons if We have reasonable grounds to believe that said person or group of persons is acting or has acted in liaison in an attempt to defraud or damage Us, the Affiliate Group, the Services or the Platforms in any way.

14.3. In the interests of data protection, security and avoidance of fraud, We do not permit the use of any communication channels included within the Services or the Platforms (including, but not limited to, chat boards) to offer or promote any offers, products and services (whether Yours or a third party’s). You are expressly prohibited from posting information or contacting Our patrons to offer or promote any offers, products or services.

15. LIMITED SOFTWARE LICENSE

15.1. We hereby grant You the limited, non-exclusive, non-transferable, non-sublicensable right to install and use the software We make available from the Platforms used to provide the Services (the “Software”) and all content derived from the Software, including, but not limited to, the copyright and all other intellectual property rights therein, in connection with the Services in accordance with this Agreement. You may install and use the Software on Your personal device solely for Your own personal use in using the Services in accordance with these Agreements, and further, that such installation and use is made through a computer, mobile device or other device of which You are the primary user. The Software is the valuable intellectual property of the Affiliate Group, its associated companies, or its licensors. You obtain no rights to the Software, except to use it in accordance with these Agreements. You must not: (a) copy, redistribute, publish, reverse engineer, decompile, disassemble, modify, translate or make any attempt to access the source code to create derivate works of the source code, or otherwise; (b) sell, assign, sublicense, transfer, distribute, lease or grant a security interest in the Software; (c) make the Software available to any third party through a computer network or otherwise; d) export the Software to any country (whether by physical or electronic means); or (e) use the Software in a manner prohibited by applicable laws, regulations or this Agreement (together the “Prohibited Activities”).

15.2. You will be solely liable for any damages, costs or expenses arising out of or in connection with committing any Prohibited Activities. You shall notify Us immediately upon becoming aware of any person committing any of the Prohibited Activities and shall provide Us with reasonable assistance with any investigations We may conduct in light of the information provided by You in this respect.

16. GAMING SERVICES UPDATES AND UPGRADES

You acknowledge that We may from time-to-time issue updated or upgraded versions of the Gaming Services, and may (subject to Your device settings) automatically electronically update or upgrade the version of the Gaming Services that You are then currently using on Your mobile device/desktop. You consent to receive updates or upgrades to the Gaming Services automatically without providing further consent each time. The Gaming Services (including any updates or upgrades) may: (a) cause Your device to automatically communicate with Our servers to deliver the functionality described in the Gaming Services description, or through new features as they are introduced, and to record usage metrics; (b) affect preferences or data stored on Your device; and (c) collect personal information as set out in Our Privacy Policy, including for the purposes of confirming Your location and eligibility to use the Gaming Services. We are not responsible if an update or upgrade affects how the Gaming Services work if this is caused by Your own equipment or device not supporting the update or upgrade. You can withdraw Your consent to receive automatic Gaming Services updates at any time by uninstalling or ceasing to use the Gaming Services or by terminating Your Account. To terminate Your Account, contact Us via the Customer Care portal.

17. LOCATION SERVICES

17.1. Real-money gaming on the Platforms is restricted by iGO and AGCO to users who are physically located within the Province of Ontario. To confirm Your desktop/laptop location, We use a third-party method that verifies Your IP address and WiFi signal. If one of the two is not confirmed, You will not be allowed to use the Services. To confirm Your mobile device location, We use a third-party method using Your carrier cell tower and WiFi signal. If Your mobile device location is not confirmed, You will not be allowed to use the Services. We cannot guarantee that Your device will be able to successfully use the location services. You are prohibited from using any technology that may obscure or falsify Your physical location for the purpose of placing wagers or bets. We may, at any time before or after You begin using the Services, require You to verify Your identity, age, or physical location, and We may terminate Your access to the Services if You fail to do so. If We or Our third-party providers are unable to track Your location for any reason, You may be prevented from accessing or using the Services. We are not liable for Your inability to access or use the Services. We reserve the right to declare null and void any wagers or bets that were placed in violation of Our Terms of Service, including, but not limited to, bets or wagers that were placed from a province or foreign jurisdiction outside of Ontario and bets or wagers placed by Unauthorized Persons, including, but not limited to, if We are unable to track Your location. If We are unable to track Your location, it may impact Your ability to access, claim or use certain benefits associated with the Services.

17.2. By registering to use the Services, You consent to the monitoring and recording by Us (or Our service providers) and/or by iGO and AGCO of any wagering communications and geographic location information in connection with the Services, for the purpose of determining compliance with applicable law.

17.3. We will handle all information collected through the location services in accordance with Our Privacy Policy. If You have any questions or concerns regarding the location services, You may contact Us by e-mail, via the mobile portal (live chat feature is included), or by phone at +1-732-268-1902.

18. ERRORS

18.1. You must inform Us as soon as You become aware of any errors with respect to Your Account or any calculations with respect to any bet or wager You have placed. In the event of such error or any system failure or game error (a divergence from the normal functioning of the game logic for whatever reason) that results in an error in any odds calculation, charges, fees, rake, bonuses or payout (“Error”), We may make the Services unavailable until the Error is resolved. We will comply with applicable laws and regulations when resolving any transactions or bets impacted by these Errors or faults in accordance with Our policies and procedures. We will respond to any service interruption relating to the Services in a way that does not disadvantage players, including, without limitation, by restoring the game to its pre-failure state, if possible. This may include paying You up until the time that the Error arose or returning bets to You and restoring Your Account Balance to its position prior to the start of the game where the game cannot be continued after a service interruption, whichever is the better outcome for You. We reserve the right to declare null and void any wagers or bets that were the subject of such Error and to take any money from Your Account relating to the relevant bets or wagers. If there are insufficient funds in Your Account, We may demand that You pay Us the relevant outstanding amount relating to these bets or wagers. In all circumstances whereby We (in Our sole discretion) determine an Error has been used to gain an unfair advantage, We reserve the right to consider this activity to be subject to Section 20 (Forfeiture & Account Closure) of these Terms of Service.

18.2. If You are incorrectly awarded any winnings for any reason, including but not limited to as a result of (a) any human error; (b) any bug, defect or error in the Software; or (c) the failure of the relevant games product or the Software to operate in accordance with the rules of the relevant game, then We will not be liable to pay You any such winnings and You agree to refund any such winnings that may have been paid to You as a result of such error or mistake.

19. SECURITY REVIEW

To maintain a high level of security and integrity in the systems used to provide the Services, We reserve the right to conduct a security review at any time to validate Your identity, age, the registration data provided by You, to verify Your use of the Services, including but not limited to Your compliance with these Agreements and the policies of the Affiliate Group, and to review Your financial transactions carried out via the Services for potential breach of these Agreements and of applicable law (a “Security Review”). As such, You authorize Us and Our agents to make any inquiries of You and for Us to use and disclose to any third party We consider necessary to validate the information You provide to Us or should provide to Us in accordance with these Agreements, including but not limited to, verifying the information against third-party databases. In addition, to facilitate these Security Reviews, You agree to provide any information or documentation that We, in Our unfettered discretion, may request.

20. FORFEITURE & ACCOUNT CLOSURE

We reserve the right, in Our unfettered discretion and in relation to Your Account, any related ESP account (as that term is defined in Section 8), any accounts You may have with other sites, casinos or services owned or operated by or on behalf of the Affiliate Group and, in the case of Your use of the Services, any Services that share the shared game/table platform, to terminate these agreements, withhold Your account balance, suspend Your Account, and recover from Your Account the amount of any affected pay-outs, bonuses and winnings, if:

• You are in material breach of any of these Agreements.
• We become aware that You have used or attempted to use the Services for the purposes of fraud, collusion (including in relation to charge-backs) or unlawful or improper activity.
• We become aware that You have played on any other online gaming site or services and are suspected of fraud, collusion (including in relation to charge-backs) or unlawful or improper activity.
• You have ‘charged back’ or denied any of the purchases or deposits that You made to Your Account.
• You become bankrupt or analogous proceedings occur against You anywhere in the world.
• Upon instruction of the appropriate law enforcement agency or regulatory body, including, without limitation, AGCO and iGO, or upon receiving notice of a civil violation or criminal conviction that involves fraud, deceit, collusion, or similar offenses. 

21. TERMINATION

21.1. You are entitled to close Your Account and terminate these Agreements for any reason or no reason, including for responsible gaming reasons, on seven (7) days’ notice to Us by withdrawing the entire balance from Your Account and contacting Us by e-mail, via the mobile portal (chat feature is included), or by phone at +1-732-268-1902. You may also send a letter to the below address:

BetMGM

Attn: WOF Account Closure

Harborside Plaza 2, Suite 700

200 Hudson Street

Jersey City, New Jersey 07311

United States

We will respond within a reasonable time, provided that You continue to assume responsibility for all activity on Your Account until the closure has been put into effect by Us.

21.2. Without limitation to Section 20, We are entitled to terminate these Agreements on seven (7) days’ notice by sending an e-mail to You at the e-mail address You have provided to Us. Termination is effective seven (7) days after the e-mail is sent, regardless of receipt or read date. In the event of termination by Us, We shall give notice of the termination to You via e-mail and, other than where termination is pursuant to Section 20, as soon as reasonably practicable We will refund the balance of Your Account using the same method used to deposit funds in Your Account, whenever this is possible. If the original method used is not available, We will ask You to provide information regarding a second account, along with documentation evidencing that You are the legal holder of the account. Upon withdrawing funds, Your own bank or other payment provider may add a further handling charge which may vary over time and for which You remain responsible.

21.3. Termination of these Agreements will not affect any outstanding wagers or bets, PROVIDED that any outstanding wagers or bets are valid and are not in breach of these Agreements in any way. Termination of these Agreements does not entitle either party to void a wager that was valid and not in breach of these Agreements at the time of placement.

21.4. The following Sections of these Terms of Service shall survive any termination of these Agreements by either party: 2, 5, 7, 8, 14, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33 and 36, along with any other Sections which are required for the purposes of interpretation.

22. COMPENSATION

You agree that You will only use the services in accordance with the Terms of Service set out in the agreements. You will compensate Us IN FULL for any losses or costs (including reasonable attorneys’ fees) which We (or any member of Our Affiliate Group) incur, arising from any breach of these agreements by You.

23. SELF-EXCLUSION, GAMING LIMITS AND TIME-OUTS

23.1. We take Responsible Gaming seriously. You may suspend activity on Your Account for a period of time chosen by You through Our Responsible Gaming page. You may take a break (“Time-Out”) or self-exclude Yourself from Your Account for a period of time. Time-Out options include one (1) day, one (1) week, two (2) months, or three (3) months. Once You opt to take a Time-Out, You will be unable to place further wagers or make any deposits during the period of that Time-Out. Self-exclusion options include terms lasting six (6) months, one (1) year, or five (5) years. Once You decide to self-exclude, You will immediately be logged out of Your Account and will be unable to log in for the duration of Your exclusion. Once You choose to be self-excluded, We will cancel all future game transactions and will return the Account balance of any unused funds in Your Account upon Your request via the deposit method originally used. In addition, once You have self-excluded, We will take steps to identify and, if required, remove You from the Platform if You are found to be in breach of the self-exclusion agreement, and will take reasonable steps to prevent any marketing materials, incentives or promotions from being sent to You for the duration of the self-exclusion period.

23.2. You have the option of setting limits on the following: (a) deposits (where the amount You deposit into Your Gaming Account is limited over a period of time chosen by You); b) loss (where the amount lost (i.e., winnings subtracted from the amount spent) is restricted); or (b) stake (where the amount wagered is restricted over a period of time chosen by You). The duration of the limits offered include daily, weekly or monthly. If You set simultaneous periods (e.g., a deposit limit for a day and for a week), the lowest limit will apply. If You choose to eliminate or relax Your limits (i.e., increase them or make them more lenient), this update will occur following a 24-hour waiting period.

23.3. If You have elected to use the Time-Out feature or self-exclusion feature on any of Your Accounts, You acknowledge and agree that You will not open or use an account in any jurisdiction or with any other Affiliate Group product (BetMGM, Borgata, PartyPoker, PartyCasino, etc.) during the Time-Out or self-exclusion period You selected.

23.4. If You have a pending interactive gaming wager on an event that has not yet begun and then choose to self-exclude, Your wager will be cancelled, and Your funds will be returned via the deposit method that was originally used.

23.5. We reserve the right to temporarily or permanently exclude patrons based on communications or activities that do not align with Our responsible gaming principles. Any concerning communication or activity will be subject to review until We can confirm that a patron can continue using Our product and services responsibly. If You have a pending interactive gaming wager on an event that has not yet begun and We impose a mandatory operator exclusion on You, any of Your open wagers can stay open until the event is completed. If the wager ends up winning, You can request a withdrawal for those winnings. If We imposes a mandatory operator exclusion on You, and You would like to cancel the open wagers, a request can be made if the event has not yet begun.

24. LIMITATIONS AND EXCLUSIONS

24.1. SUBJECT TO APPLICABLE LAW, WE PROVIDE THE SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS AND WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND RELATING TO THE SERVICES AND THE SOFTWARE, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR THAT THE SITE WILL BE WITHOUT ERROR OR INVULNERABLE TO VIRUSES, WORMS, OR OTHER HARMFUL SOFTWARE OR HARDWARE. YOU HEREBY ACKNOWLEDGE THAT THE SITE MAY NOT BE AVAILABLE DUE TO ANY NUMBER OF FACTORS INCLUDING, WITHOUT LIMITATION, PERIODIC SYSTEM MAINTENANCE, SCHEDULED OR UNSCHEDULED, ACTS OF GOD, UNAUTHORIZED ACCESS, VIRUSES, DENIAL OF SERVICE OR OTHER ATTACKS, TECHNICAL FAILURE OF THE SITE, TELECOMMUNICATIONS INFRASTRUCTURE, OR DISRUPTION, AND THEREFORE WE EXPRESSLY DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY REGARDING SITE USE AND/OR AVAILABILITY, ACCESSIBILITY, SECURITY OR PERFORMANCE CAUSED BY SUCH FACTORS.

24.2. YOUR ACCESS TO THE PLATFORMS, DOWNLOAD OF ANY SOFTWARE RELATING TO THE SERVICES FROM THE PLATFORMS AND USE OF THE SERVICES OR ANY INFORMATION WE MAY PROVIDE IN CONNECTION WITH YOUR USE OF THE SERVICES IS AT YOUR SOLE OPTION, DISCRETION AND RISK. WE SHALL NOT BE LIABLE FOR ANY MALFUNCTIONS OF THE COMPUTER PROGRAMS RELATING TO THE SERVICES WE MAKE AVAILABLE FROM THE PLATFORMS, ERRORS AS DESCRIBED IN SECTION 18, BUGS OR VIRUSES RESULTING IN LOST DATA OR ANY OTHER DAMAGE TO YOUR COMPUTER EQUIPMENT, MOBILE PHONE OR MOBILE DEVICE, OR SOFTWARE. FURTHERMORE, WE SHALL NOT BE LIABLE FOR ANY ATTEMPTS BY YOU TO USE THE SERVICES BY METHODS, MEANS OR WAYS NOT INTENDED BY US. WE ARE NOT REQUIRED TO PROVIDE REDUNDANT OR BACKUP NETWORKS AND/OR SYSTEMS. MALFUNCTION VOIDS ALL PAYS.

24.3. THE AFFILIATE GROUP (INCLUDING ITS OFFICERS, DIRECTORS, MEMBERS, AGENTS AND EMPLOYEES) WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE FOR ANY LOSS OR DAMAGE WHATSOEVER ARISING FROM OR IN ANY WAY CONNECTED WITH YOUR USE OR ANY THIRD PARTY’S USE OF THE SOFTWARE OR THE SERVICES, WHETHER DIRECT OR INDIRECT, INCLUDING, WITHOUT LIMITATION, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF USE DAMAGES, ARISING OUT OF OR RELATING TO USE OF OR INABILITY TO USE THE SOFTWARE OR THE SERVICES, DAMAGE FOR, BUSINESS LOSSES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, PROFITS (INCLUDING LOSS OF OR FAILURE TO RECEIVE ANTICIPATED WINNINGS), REVENUE, BUSINESS, OPPORTUNITY, GOODWILL, REPUTATION OR BUSINESS INTERRUPTION OR ANY OTHER PECUNIARY OR CONSEQUENTIAL LOSS (EVEN WHERE WE HAVE BEEN NOTIFIED BY YOU OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE) ARISING OUT OF THESE AGREEMENTS OR YOUR USE OF THE SERVICES.

24.4. THE AFFILIATE GROUP SHALL NOT BE LIABLE FOR ANY ACTS OR OMISSIONS MADE BY YOUR INTERNET SERVICE PROVIDER, ESP, PAYMENT PROCESSOR, FINANCIAL INSTITUTION OR OTHER THIRD PARTY WITH WHOM YOU HAVE CONTRACTED TO GAIN ACCESS TO THE SERVER THAT HOSTS THE SITE, TO RECEIVE FUNDS FROM US OR YOUR ONLINE GAMING ACCOUNT, OR TO PROVIDE PAYMENT PROCESSING OR OTHER SERVICES.

24.5. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THE AFFILIATE GROUP OR THROUGH OR FROM THE WEBSITE OR THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.

24.6. NEITHER WE NOR OUR AFFILIATE GROUP SHALL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY MODIFICATION TO, SUSPENSION OF OR DISCONTINUANCE OF THE SOFTWARE OR THE SERVICES.

24.7. NEITHER WE NOR OUR AFFILIATE GROUP SHALL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY ERRORS OR OMISSIONS RELATING TO PAYMENT PROCESSING BY A THIRD-PARTY ESP OR FINANCIAL INSTITUTION.

24.8. NOTHING IN THESE AGREEMENTS WILL OPERATE SO AS TO EXCLUDE ANY LIABILITY WE MAY HAVE IN RESPECT OF EITHER FRAUD, OR DEATH, OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE.

24.9. YOU HEREBY ACCEPT THAT BY USING THE SERVICES, THERE IS A RISK THAT YOU MAY LOSE MONEY. YOU AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR OWN RISK AND THAT WE ACCEPT NO RESPONSIBILITY AND SHALL NOT BE LIABLE FOR ANY CONSEQUENCES THAT ARE ALLEGED TO HAVE OCCURRED THROUGH YOUR USE, OR MISUSE, OF THE SERVICES.

24.10. IF AND ONLY TO THE EXTENT THAT SECTION 24.9 DOES NOT APPLY, , AND SUBJECT TO APPLICABLE LAW, OUR MAXIMUM LIABILITY (AND/OR OUR THIRD PARTY SERVICE PROVIDERS, TO THE EXTENT RELEVANT) TO YOU ARISING OUT OF OR RELATING TO THE SERVICES AND/OR THE TERMS, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE SHALL BE LIMITED TO THE AVERAGE BALANCE HELD IN YOUR ACCOUNT IN THE PREVIOUS SIX (6) MONTHS (OR THE TERM OF THE ACCOUNT IN THE CASE OF ACCOUNTS OPEN FOR LESS THAN SIX (6) MONTHS).

24.11. WE HAVE NO LIABILITY TO YOU ARISING FOR LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF BUSINESS, LOSS OF DATA, LOSS OF BUSINESS INFORMATION, BUSINESS INTERRUPTION, LOSS OF REPUTATION, LOSS OF OPPORTUNITY, OR LOSS OF GOODWILL, OR FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, EVEN IF SUCH DAMAGES ARE FORESEEABLE OR IF WE HAVE BEEN NOTIFIED OF THE POSSIBILITY OF SUCH DAMAGES.

24.12. WE ARE NOT LIABLE FOR THE FAILURE OF ANY EQUIPMENT OR SOFTWARE, WHEREVER LOCATED OR ADMINISTERED, OR WHETHER UNDER OUR DIRECT CONTROL OR NOT, THAT MAY PREVENT THE OPERATION OF OUR SERVICES, IMPEDE THE PLACING OF ORDERS FOR BETS OR THE ACCEPTANCE OF BETS, OR PREVENT YOU FROM BEING ABLE TO CONTACT US. WE WILL NOT BE LIABLE FOR ANY LOSS OF CONTENT OR MATERIAL UPLOADED OR TRANSMITTED THROUGH THE WEBSITE AND YOU CONFIRM THAT WE SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY MODIFICATION TO, OR SUSPENSION OR DISCONTINUANCE OF, THE SERVICES. WE RESERVE THE RIGHT TO CANCEL OR SUSPEND THE SERVICES WITHOUT INCURRING ANY LIABILITY.

24.13. WE ARE NOT LIABLE FOR ANY LOSS OR DAMAGE THAT YOU MAY SUFFER BECAUSE OF ANY INTERRUPTION IN OUR SERVICES CAUSED BY ANY RIOT OR CIVIL COMMOTION; HURRICANE; WAR; FIRE; EARTHQUAKE; TERRORISM; ACT OF GOD; PANDEMIC; POWER FAILURE; TRADE OR LABOR DISPUTE; ACT, FAILURE OR OMISSION OF ANY GOVERNMENT OR AUTHORITY; OBSTRUCTION OR FAILURE OF ELECTRONICS, TELECOMMUNICATION SERVICES OR NETWORKS; OR ANY OTHER ACT, OMISSION, DELAY OR FAILURE CAUSED BY A THIRD PARTY OR OTHERWISE OUTSIDE OF OUR CONTROL.

24.14. THE FOREGOING LIMITATIONS OF LIABILITY WILL APPLY EVEN IF ANY OF THE FOREGOING EVENTS OR CIRCUMSTANCES WERE FORESEEABLE AND EVEN IF THE WE WERE ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES, REGARDLESS OF WHETHER YOU BRING AN ACTION BASED IN CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR TORT (INCLUDING WHETHER CAUSED, IN WHOLE OR IN PART, BY NEGLIGENCE, ACTS OF GOD, TELECOMMUNICATIONS FAILURE, OR DESTRUCTION OF THE SERVICES).

25. INDEMNIFICATION

You agree to indemnify, defend and hold Us, Our Affiliate Group, and Our and their respective directors, officers, members, employees, agents, affiliates, affiliated companies, and other partners harmless from and against any claim or demand, damages, losses or liabilities, including reasonable attorneys’ fees, made or claimed by any third party due to or arising out of Your use of the Software or the Services, Your connection to the Platforms or the Services, Your violation of the Agreements, any misrepresentations made by You, Our use of information that You submit to Us, or Your infringement of any intellectual property or other right of any other person or entity.

26. NO REPRODUCTION OR RESALE

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Platforms, the Software or the Services, use of the Platforms, the Software or the Services, or access to the Platforms, the Software or the Services.

27. THIRD-PARTY WEBSITES

Although We hope that You will find the material on the Platforms informative, the material and links to third-party websites and resources that may be included on the Platforms are provided for informational purposes only. Providing links to these sites by Us should not be interpreted as endorsement or approval by Us of the organizations sponsoring these sites or their products or services. We make no representations or warranties, express or implied, with respect to the information provided on this Platform or any third-party website which may be accessed by a link from the Platforms, including any representations or warranties as to accuracy or completeness. Because We have no control over third- party websites and resources, You acknowledge and agree that We are not responsible for the information and contents of such third-party websites and do not endorse and are not responsible or liable for any content, statements, representations, advertising, products, services or other materials on or available from such sites or resources. You further acknowledge and agree that We shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused in connection with Your use of or reliance on any such content, information, goods, or services available on or through any such site or resource.

28. COMPLAINTS (CUSTOMER CARE DISPUTE RESOLUTION)

28.1.Initial Dispute Resolution Requirement

We believe most disputes between patrons and BetMGM can be resolved by good-faith dialogue between the parties. If You have any claims, complaints or disputes with or regarding BetMGM in connection with Your use of the Platform or the Services, You may submit Your complaint to Us in writing as soon as is reasonably practicable following the date of the original transaction to which the claim, complaint or dispute refers, in accordance with Our Customer Care Dispute Resolution (CCDR) program. If requested by You, We will share Our data sources that determine the outcome of a bet with You. Claims, complaints and disputes may be submitted by e-mail or via mail to: BetMGM Customer Care Team, Harborside Plaza 2, 200 Hudson Street, Jersey City, NJ 07311, United States. Any notice We give to You (other than otherwise set out herein) will be sent to the e-mail address that You provide when You register Your Account. It is Your responsibility to give Us notice of any changes to this address by contacting Our Customer Care team and to regularly check Your e-mail account for e-mails from Us. All disputes must be resolved under Ontario law and resolved within 90 days of BetMGM becoming aware of the dispute.

28.2.Complaints to the Regulator

To the extent that You are not satisfied with Our response in connection with any complaint, claim, or dispute You make to Us, You may then escalate any unresolved or unsatisfactorily resolved dispute to iGO for review, after first attempting to resolve it with Us. iGO’s dispute information website and dispute resolution form are available here. The items needed to file a complaint with iGO about Your dispute include: the name of the gaming site, Your player ID on the site, and the complaint reference number issued by the gaming site.

In addition, You may also contact iGO via the following contact information:

iGaming Ontario

90 Sheppard Avenue East, Suite 310

Toronto, Ontario M2N 0A4

Phone (Greater Toronto Area): 416-326-8283

Phone (Toll-free): 1-833-55-igame / 1-833-554-4263 (in Canada & the US only)

E-mail: igaming@igamingontario.ca

29. SEVERABILITY

If any provision of these Terms is held to be invalid, void or unenforceable by reason of any law, rule, administrative order or judicial decision, that provision will be, to the extent strictly necessary, severed from the remaining Terms of Service, and that determination shall not affect the validity of the remaining provisions of these Terms, which shall remain valid and enforceable according to the terms contained herein. In the case of the severance of any terms, the portion deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, the original intent in these Terms.

30. GOVERNING LAW

These Agreements shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. You irrevocably agree to submit to the exclusive jurisdiction of the courts of Ontario for settlement of any disputes or matters arising out of or concerning these Agreements or their enforceability. If any part of these Agreements is found to be invalid, illegal or unenforceable in any respect, it will not affect the validity of the remainder of the Agreements, which shall remain valid and enforceable according to their terms.

31. WAIVER

Failure by Us to insist upon strict performance of any of Your obligations or to exercise any of the rights or remedies to which We are entitled shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations, and a waiver by Us of any breach or default of the Agreements shall not be deemed to be a waiver of any preceding or subsequent breach or default.

32. ASSIGNMENT

We reserve the right to transfer, assign, sublicense or pledge these Agreements, in whole or in part, to any person (without Your consent) without notice, provided that any such assignment will be on the same terms or terms that are no less advantageous to You. You may not assign, sublicense or otherwise transfer in any manner whatsoever any of Your rights or obligations under these Agreements.

33. THIRD-PARTY RIGHTS

33.1. Except insofar as these Agreements expressly provide that a third party may in their own right enforce a term of these Agreements, a person who is not a party to these Agreements has no right under local law or statute to rely upon or enforce any term of these Agreements, but this does not affect any right or remedy of a third party which exists or is available other than under local law or statute.

33.2. For the avoidance of doubt, each member of the Affiliate Group is an intended third-party beneficiary of these Agreements.

34. ENTIRE AGREEMENT, MODIFICATION AND AMENDMENTS

You fully understand and agree to be bound by these Agreements and as modified or amended by Us from time to time. We may amend these Agreements at any time either by e-mailing or sending You notification of the new terms or by publishing the modified Agreement(s) on the relevant page of the Platforms or any place through which You access the Services. If any modification is unacceptable to You, Your only alternative is to terminate these Agreements. You will be required to acknowledge acceptance of the changes. It is Your sole responsibility to review the Agreements and any revisions thereto each time You use the Services.

35. ADDITIONAL TERMS FOR USE OF THE GAMING SERVICES

The following additional terms apply to Your use of the Gaming Services.

35.1. Play Money and Real Money Games

By registering for the Services, You will be able to access (through the Software (as defined above)) both ‘play money’ games (“Play Money Games” or “Play for Free Games”) and ‘real money’ games (“Real Money Games” or “Play for Real Money Games”), via the Services. No purchase is necessary or required to play the Play Money Games, except for any cost You may incur to access the Services, as charged by Your internet service provider or telecommunications provider, and You may play the Play Money Games without betting money. We reserve the right to suspend, modify, remove or add any Gaming Service in Our sole discretion with immediate effect and without notice and We will not be liable for any such action. Please note that in the event of any conflict between this Section 35.1 and the remaining Sections of these Terms of Service, the remaining Sections of these Terms of Service shall prevail.

35.2. Rules and Procedures of the Services

You must use the Services in accordance with the generally accepted game rules set out in the Game Rules sections, and the procedures relevant to the Gaming Service. You are using those specifically set out on the online sites, including but not limited to the Promotions section, Game Instructions & Rules section, the How to Play section, and any other page that specifically relates to and governs any particular event or game.

35.3. Anti-Cheating Policy

We are committed to preventing the use of unfair practices in the Services, including, but not limited to, player collusion. We are also committed to detecting and preventing the use of software programs which are designed to enable automated computer algorithms or artificial intelligence to play or unfairly assist or enhance play on Our Platforms including, but not limited to, opponent-profiling, cheating software, automated computerized software (including, but not limited to, any software programs to automatically participate in game play, i.e. Bots) or other equivalent mechanism, or anything else that We deem enables You to have an unfair advantage over other players not using such programs or systems (“AI Software”). You acknowledge that We will take measures to detect and prevent the use of such programs and AI Software using methods (including, but not limited to, reading the list of currently running programs on a player’s computer) and You agree not to use any AI Software or any such programs. You agree to not be involved in any cheating or any fraudulent, collusive, fixing or other unlawful activity in relation to Your or a third parties’ participation in any of the Services, including, without limitation, by acting unfairly towards another player of the Services, and to not use any AI Software or any such programs. You must notify Us of any activities related to collusion and cheating, including, without limitation, the suspected use of any AI Software, in accordance with Our reporting procedures. We will investigate any reported incidents of collusion or cheating made by You. If requested by You, We will provide You with information about Our policies and procedures to deter, prevent and detect unfair behavior, cheating and collusion, including, without limitation, the suspension or disabling or accounts and any recovery of funds. See Our Unfair Advantage Policy for more information on Our commitment to preventing the use of unfair practices in the Services.

35.4. Play Money and Real Money Account Funding

‘Play money’ funds have no value and are kept separate from ‘real money’ funds. They are not transferable to a ‘real money’ account nor are they redeemable for any currency. We do not promise to accurately record the number of play money funds held by You, and Your play money funds may be lost at any time. Further, We reserve the right to set a maximum limit for play money Accounts. Please note that in the event of any conflict between this Section 35.4 and the remaining Sections of these Terms of Service, the remaining Sections of these Terms of Service shall prevail.

35.5. Settlement of In-Game Disputes

You fully accept and agree that random number generator (“RNG”) software will determine the shuffling and dealing of cards and other randomly generated events required in the Gaming Services. If there is a discrepancy between the result showing on the Software (as installed and operated on Your hardware) and Our server, the result showing on Our server shall govern the result. Moreover, You understand and agree that (without prejudice to Your other rights and remedies) Our records shall be the final authority in determining the terms of Your use of the Gaming Services, the activity resulting therefrom and the circumstances in which such activity occurred. Please note that in the event of any conflict between this Section 35.5 and the remaining Sections of these Terms of Service, the remaining Sections of these Terms of Service shall prevail.

35.6. Statistics and Live Scoring

From time to time Our website and mobile app may display scores, statistics, results, and other information relating to games or events. All such information is unofficial, is provided for informational and entertainment purposes only, and should not be relied upon by patrons for any purpose. It is the patron’s responsibility to independently verify all such information. Neither We nor Our third-party providers warrant or make any representations of any kind with respect to any such information transmitted or made available via Our website and mobile app. Neither We nor Our third-party providers shall be responsible or liable for the accuracy, usefulness, or availability of any such information transmitted or made available via Our website and mobile app, and shall not be responsible or liable for any error or omissions in that information.

35.7. DISCLOSURE OF NON-PUBLIC INFORMATION

Patrons are prohibited from disclosing non-public information that may affect internet gaming or the outcome of internet gaming. In the event We discover that a patron has disclosed non-public information that may affect internet gaming or the outcome of internet gaming, the patron will be immediately banned from placing wagers via the Services.

PLEASE PRINT THESE TERMS OF SERVICE AND STORE THEM FOR YOUR FUTURE REFERENCE. IN ADDITION, WE SUGGEST THAT YOU PRINT AND STORE ALL TRANSACTION RECEIPTS AND GAME RULES AS APPLICABLE TO YOUR ACTIVITIES.

If You have any questions, please contact Our 24/7 Customer Care Team.

Underage Policy

Underage gambling is prohibited and any person under the age of 19 in Ontario is prohibited from internet gaming. 

We exclude persons under the age of 19 from gaming in Ontario, and We will always ask for proof of age during the registration process. We also begin an automatic identification process immediately after registration, which can require a copy of a picture ID document upon deposit or withdrawal. We take Our responsibility seriously for preventing persons under the age of 19 in Ontario from playing with Us, and in order to offer the best possible protection of such persons, We require the shared responsibility of parents. Use child protection software, such as the ‘NetNanny’ program or the ‘Cybersitter’ software from 27Labs, to block gaming sites from persons under 19.

If You know someone under the age of 19 who is registered with Us, please Contact Us immediately.

Unfair Advantage Policy

We are committed to taking all reasonable measures to prevent anything that gives a player an unfair advantage over another. To this end, We forbid all unfair practices with the goal of protecting Our patrons and the integrity of Our systems. Failure to abide by the Unfair Advantage Policy and/or other suspicious activity may result in permanent account closure, confiscation of funds, and in certain circumstances, additional actions.

Unfair Practices:

Unfair practices are any practice, including, but not limited to, the use of Bots (autonomous or command-executed programs on a computer or network that can interact with computer systems or users), AI, multiple account use or practices conducted in collaboration with other players, carried out by one or more players, with one or more accounts, which could put any other player not engaging in such activity at a competitive disadvantage, where the unfairness in such activity is due to its success being based to some extent on concealment or deception against such players. Unfair practices include, but are not limited to, the following:

1. Multiple Accounts a.k.a. Multi-Accounting:

It is prohibited for a player (whether in the player’s name or another name) to have multiple accounts for the sole purpose of playing both accounts at the same time. A player may only have a single gaming account for each BetMGM skin (i.e. BetMGM, PartyPoker, PartyCasino, Borgata, Wheel of Fortune etc.). In jurisdictions where multiple BetMGM skins are present, players are prohibited from playing on multiple skins simultaneously. Any player associated with multi-accounting is subject to discipline in a number of forms, from a warning (in which the user’s account may be temporarily suspended in order to educate and reiterate the requirements of the Terms of Service), up to and including permanent account closure, confiscation of their funds and additional actions.

2. Account Sharing/Third-Party Account Usage:

Each player on the Wheel of Fortune Casino platform is responsible for protecting their login credentials. Sharing account credentials and devices is prohibited under the Terms of Service. No third party (including friends and relatives) is permitted to use Your account, access the Wheel of Fortune Casino platform under Your name or log into their Account on Your device. Any player who believes the integrity of their account has been compromised should inform Us immediately. We hold no responsibility for any actions taken by a third party who gains access to any player’s gaming account. Under no circumstances will We be liable for any losses incurred by any player as a result of mishandling of a player’s access credentials by any person. All transactions and gameplay where Your username and password have been entered correctly will be regarded as valid, whether authorized by You or not. Please note that anyone found to be sharing accounts could be subject to a number of measures, from a warning in which the user’s account may be temporarily suspended in order to educate and reiterate the requirements of the Terms of Service, up to and including permanent account closure, confiscation of their funds and additional actions.

3. The Use of Artificial Intelligence (AI):

AI is composed of autonomous or command-executed programs on a computer or network that can interact with computer systems or users, especially one designed to respond or behave like a player. We prohibit the use of AI on Our platform and across Our skins. All player actions taken on the Wheel of Fortune Casino platform must be player-generated without assistance. We reserve the right to withhold funds of, and deny services to, any person using a prohibited tool or service. If a player is found to have used AI, they will be in breach of this provision, which will lead to permanent account closure, confiscation of their funds and additional actions.

4. The Use of “Bots”:

A Bot is software that can interact with the Wheel of Fortune Casino platform without any human input. The software calculates the best available decision and then executes it. Certain companies offer Bots specifically created to play a game in the place of an actual (human) player, and conceal its use from the other players, and avoid detection by the online gaming site. These programs are marketed by explicitly promising the prospective purchaser/user an unfair advantage over other online players not using that program. The use of Bots is prohibited. If a player is found to have used a Bot in any way, they will be in breach of this provision, which will lead to permanent account closure, confiscation of their funds and additional actions.

Frequently Asked Questions:

How do We distinguish between Prohibited and Permitted categories of programs? Is it true that many of these programs are for training and improving gaming skills?

Programs that give a player an advantage over others are not the issue; an unfair advantage is. Our basis for distinction is not whether a particular program gives the user an advantage over non-using players, nor is it based on the particular content. The key indicators that define the class of programs We seek to eliminate from use on the website are: (1) deception and (2) breach of Our customers’ privacy.

What We are referring to is programs which: (a) advertise as a key feature that the buyer/user will gain an unfair advantage (often they even use the word “cheat”) over the other players, in other words they promise to help a player to cheat; or (b) their use by the buyer/user is intended to remain concealed from the other players and from the “operator” (i.e., the online gaming room); or (c) steal legally protected material (e.g., player identities) that violates International Copyright Laws, as well as Privacy Laws (“Prohibited Categories”).

Which counter-measures are We taking to prevent the use of Bots?

Our efforts can be divided into three separate categories: (a) identification & detection; (b) warning/suspending offending users; and (c) additional measures through enlarged customer choice. Identification and detection counter-measures are in place now and have been for some time. These efforts will continue to improve - so that We’re able to more precisely detect existing Bots and, more importantly, so that as new Bots are created/released, We can also prevent those from diminishing the user experience when on the website.

Do the efforts involve “data mining” or other means to access/read files on my computer?

Yes, and We want You to know what particular data We’re looking for and why We need to do this. The best way to explain this is by comparison to the most well-known form of data mining, where companies gather data about the user for (among other reasons) purely commercial purposes (i.e. to sell a user profile to online advertisers). Our automated software reports on any processes or programs in use on Your computer that have been identified as subject to this policy. We do not scan Your hard drive or take screenshots from Your machine. We do a limited query of players’ computers while they’re playing at Our tables, solely for the purpose of detecting use of the offending type of software. This type of monitoring remains one of the key counter-measures We against the abuses caused by Bots, which We believe are against the interests of Our players. To find out more about Our general policy regarding data processing, please see Our Privacy Policy.

Chat Abuse

We provide players with a chat facility through which players can communicate with other users of the Wheel of Fortune Casino platform. We collect and may use this information for legitimate business purposes, including to enforce these Terms of Service. We reserve the right to review chat history and to record all statements made on such facility. A player’s use of the chat facility is subject to the following rules. Players shall not:

• Make any statements that are sexually explicit or offensive, including expressions of bigotry, racism, hatred, or profanity.
• Make statements that are abusive, defamatory, or harassing or insulting to other users of Our Services.
• Make statements that advertise, promote, or otherwise relate to any other online entities.
• Make statements about BetMGM, Wheel of Fortune Casino, or the Sites or any other internet site connected to Us that are untrue and/or malicious and/or damaging to Us.

We only permit the use of English within the chat facility.

Players are prohibited from chatting about games in progress. Any chat that may influence how any player in the game might act is prohibited.

PLEASE NOTE: Any personally identifiable information You share via the chat may be visible to other Wheel of Fortune Casino players or third parties. We are not responsible for the consequences of any voluntarily shared personally identifiable information that any player submits via the chat facility being read by others.

Violation of Our chat abuse policy is subject to a number of measures, from a warning in which the user’s chat may be temporarily suspended in order to educate and reiterate the requirements of the Terms of Service, up to and including permanent chat closure and additional actions.

Consequences of Unfair Practices:

Where We in Our absolute discretion determine an unfair practice has taken place (whether an unfair advantage has been gained or not), the person(s) responsible for that practice will be subject to one or all of the following consequences:

• We may e-mail the offender(s) and demand the immediate halt of all unfair practices.
• We may suspend the offending account(s) for the purposes of conducting a thorough investigation into the unfair practices.
• Ultimately, We may, in Our sole discretion, terminate the offending account(s) indefinitely and all funds in the account(s) may be forfeited (see Sections 5, 20, and 22 of Our General Terms of Service).
• We may report the unfair practices to Our regulators.

Third-Party Content Policy

We are committed to ensuring the safety and security of Our Platforms and Our Services for all of Our patrons. We have created this Third-Party Content Policy to make You aware of the rules surrounding the uploading of Third-Party Content (as that term is defined in Our General Terms of Service) to Our Platforms. Please note that this Third-Party Content Policy will be agreed upon between You and Us and will form part of Your Agreements with Us. We may periodically make changes to this Third-Party Content Policy and strongly recommend that You revisit this Third-Party Content Policy regularly.

The terms of this Third-Party Content Policy are as follows:

1) We do not claim any ownership rights of any Third-Party Content (as that term is defined in Our Terms of Service and including, without limitation, player images) posted by You on Our Platforms. You agree that You are solely responsible for any Third-Party Content posted by You under Your Username.

2) You hereby grant to Us a non-exclusive, royalty-free, worldwide, perpetual license (including the right to sub-license) to use and to make such copies thereof as We deem necessary in order to facilitate the posting and storage of Your Third-Party Content on Our Platforms, or in connection with any promotions in all known or hereafter developed media.

3) You declare to Us that You have full power and authority to grant the license described in paragraph 2 above and that the Third-Party Content posted by You: (a) does not infringe any third party’s intellectual property rights, other proprietary rights or rights of publicity or privacy; (b) does not violate any law, statute, ordinance or regulation; (c) is not defamatory, trade libelous, unlawfully threatening or unlawfully harassing; (d) is not obscene or pornographic and does not contain child pornography; (e) does not violate any laws regarding unfair competition, anti-discrimination or false advertising; (f) does not constitute any of the types of prohibited Third-Party Content as set out in paragraph 5 below and; (g) does not contain any viruses, trojan horses, worms, time bombs, cancel Bots or other computer programming routines that are intended to damage, harmfully interfere with, secretly intercept or capture any system, data or personal information.

4) You agree to pay for all royalties, fees or any other monies owed to any third party as a result of You posting any Third-Party Content on any of Our Platforms.

5) Prohibited Third-Party Content includes (but is not limited to) content that:

1. is offensive, promotes racism, bigotry, hatred or physical harm of any kind against any group or individual or exploits, harasses or advocates harassment of any person.
2. constitutes information that is false or misleading, or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous.
3. contains nudity, excessive violence, offensive subject matter, or links to any such content.
4. solicits personal information from anyone under nineteen (19) years of age.
5. contains information that poses or creates a privacy or security risk to any person.
6. contains an unauthorized copy of another person’s copyrighted work.
7. includes a photograph or video of another person that You have posted without that person’s consent.

Player Account

The Wheel of Fortune Casino platform meets the highest security standards in the industry, with a five-level security system, multiple firewalls, and Transport Layer Security (TLS) encryption. Early-warning systems in the form of limits on unusually high stakes and winnings prevent manipulation and other criminal activities at an early stage.

However, You can help Us to further increase the safety of Your Account:

• You are responsible for the safety of Your personal computer and mobile device. Configure Your auto-lock features to protect them from unauthorized use.
• Keep Your access details safe at all times (user ID, password, and Your question-and-answer combination).
• Don’t share Your Account credentials, Your credit card information or Your bank account details.
• Don’t leave Your computer or mobile device unattended when You are logged in.
• Don’t use the ‘Save password’ option on log-in screens.
• Sharing account credentials and devices is prohibited under the Terms of Service and You are prohibited from allowing any other person to access or use Your Account.

You should change Your password regularly. By default, You receive an e-mail notification every time You log in to Your Account, unless You turn the notifications off. If You cannot remember having accessed Your account at the specified date and time, change Your password immediately. If You have forgotten Your password, You can retrieve it here.

For an additional level of safety, a “strong authentication” setting is available to increase the level of protection on Your account. If enabled, each time You log in to Your account, after entering Your e-mail address and password, a one-time code is sent via SMS to Your registered mobile number. You can also request to send it to Your registered e-mail address. This one-time code will then be required to successfully log in to Your account. You can set these options in Your Account settings. Please ensure that Your contact information is up to date in Your account settings.

Every new device You use to log in to Your account will also require two-factor authentication (2FA) via SMS or e-mail. If You are logging in with a new unrecognized device, a 2FA pop-up notification will appear that will allow You to send a one-time code via SMS to Your registered mobile number. If You prefer to perform 2FA via e-mail, You may also have the option to click on the ‘Send Code to E-mail’ button, depending on which jurisdiction You are logging in from. After You enter the one-time code, Your current device will be considered ‘trusted’ moving forward, which will allow You to log in with Your e-mail and password without having to enter a one-time code.

You can contact Our Customer Care team at any time to obtain Your account history and game history or obtain a copy of Our Terms of Service. You may also access Your account and game history by logging into Your Account and clicking “My Account” and following the prompts for “My Transactions” and/or “Cashier”.

If You want to take a break or stop playing on Our sites (for any reasons other than the prevention of gambling-related problems), We offer a service closure. For further information, please contact Our Customer Care team.

General Disconnection and Game Cancellation Policy

Unless otherwise stated by Us, the following terms and conditions set forth the rules and procedures that govern all players’ rights in the event of disconnection and game cancellation.

1. Disconnection protection is a tool that protects players if their internet connection is lost while they are involved in gameplay. We strive to offer the best disconnection protection to Our players. Our goal is to protect players, while also maintaining appropriate checks so that the protection offered is not abused. 

2. Disconnection protection is not intended to be used other than in the event of a genuine disconnection. Any misuse of this policy may result in the forfeiture of any monies won, the loss of the disconnection protection privilege, or expulsion from the website.

3. Our software is designed to assess if a player has a genuine disconnection before giving the disconnection protection to them. Players trying to take advantage of disconnection protection by deliberately getting ‘timed out’ will be deemed to have ended their gameplay.

4. Players must accept the risk of disconnection and should log back in and continue playing as quickly as possible if they are cut off. Ask Your internet service provider about how they can help reduce the risk of disconnection. We are not responsible for player disconnection.

5. We reserve the right to alter this policy and render final decisions on all matters herein at Our sole discretion. Policy changes and relevant decisions will be communicated accordingly by Us using electronic means.

6. Our Services may not be available at any particular time (including due to connectivity issues).

7. Updates to the displayed information (not due to game or system faults) may put a player at a disadvantage compared to others who may have more up-to-date information.

DISCONNECTION POLICY - CASINO

1. If a player becomes disconnected while involved in a game where no player input is required to complete the game, the game will produce the final outcome as determined by the random number generator. We will update the player’s Account accordingly.

2. If a player becomes disconnected while involved in a single player game, where player input is required to complete the game, We will, subject to Our discretion, either: (1) upon subsequent activation, return the player to the game state from immediately prior to the interruption and allow the player to complete the game; All wagers pending disposition shall be held in a pending wager account; or (2) cancel the game according to the specific game’s rules, resulting in either the forfeiture of the player’s wager or the return of funds to the player in accordance with Our internal procedures; or (3) depending on the specific game’s rules, make a selection on behalf of the player in order to complete the game.

3. If a player becomes disconnected while involved in a game with multiple players, where the result is affected by the time to respond to a game event, such as Poker or Blackjack, the game shall make a selection on behalf of the player in order to complete the game.

Player Protection (Responsible Gaming) 

INTRODUCTION

At Wheel of Fortune Casino, We believe that online gambling “when done in the spirit of fun” can offer an unsurpassed level of excitement. However, when in those instances a person exhibits problem-gambling behavior, We believe it is Our responsibility to offer information and assistance.

This page was created to inform customers of the risks associated with problem gambling and to serve as a means of prevention to those who are at risk for developing a gambling problem. Please take a moment to read through this information, as it will provide You with the means to maximize Your enjoyment while gambling responsibly.

What Is Problem Gambling?

Like many other addictions, gambling addiction is rooted in an uncontrollable urge and obsession, which if left unchecked, can lead to financial hardship. Pathological gambling has been listed as a recognized psychological disorder in the international classification systems DSM-V and ICD-10 since 1980. It is defined as persistent, recurring and often increasing gambling despite negative personal and social consequences such as debt, breakdown of social relations and impairment of professional development.

Unfortunately, one of the most common symptoms of this disease is deception; people with gambling problems will go to great lengths to hide their gambling related problems, not just from others, but also from themselves. As a result, detection can come late after adverse consequences are revealed and with dire consequences. A negative vicious cycle often develops, wherein the gambler seeks relief or even a solution through increased gambling. The ensuing financial and emotional deterioration affects every aspect of the affected person’s life, from family and friends to colleagues and associates.

Gambling addiction is a disease that does not discriminate. Anyone is susceptible regardless of gender, age, race, or financial status. Fortunately, once detected, it is an addiction that can be successfully treated.

The Warning Signs:

• Sacrificing time from work or family in order to gamble.
• Repeated inability to stop or control betting.
• Borrowing money to gamble or to pay off previous bets.
• Use of gambling as an emotional escape.
• Self-neglect or neglect of family due to gambling.
• Lying about time or money lost to betting.
• Gambling more in order to recoup previous losses (“chasing losses”).
• Obtaining money for gambling by selling/pawning personal property.
• Feelings of hopelessness, depression or suicide.

We strongly encourage all of Our players to know their limits and stay within them. Review the rest of this information to find out more about how We’re creating a fair and responsible gambling environment for everyone to enjoy.

BASIC PRINCIPLES

We aim to provide the world’s safest and most innovative betting platform. With Our fair and responsible product line-up, every user can play within their financial means and receive the best service possible. We commit to integrity, fairness and reliability and We always do Our best to prevent gambling-related problems.

Together with leading research institutes, associations and counselling providers, We have developed measures that ensure a responsible, safe and reliable place for online gambling.

• Real Fairness

It is Our responsibility to create a gambling environment that is founded on the spirit of fair play. The trust of Our customers is fundamental to Our success. Customer confidence is reliant on Us safeguarding the fairness of the games and protecting Our customers against fraud. We work closely with independent authorities which monitor the fairness of the gambling products We offer. When it comes to fraud and manipulation, Our dedicated investigation and online monitoring teams ensure Your protection.

• Real Security

We are subject to strict regulatory oversight, and We comply with a wide range of laws, rules, standards and regulations throughout various jurisdictions. Regular verification of compliance by means of independent reviews confirms that random number generators work as they should, that Your deposits are kept safe in segregated accounts and that Your personal data is protected.

• Real Prevention

For many people around the world, gambling is a great source of entertainment. Unfortunately, some individuals experience problems related to their gambling, which vary in degree from mild to very severe. We are committed to identifying risks as early as possible and intervening to prevent these problems before they emerge. We have in place a Responsible Gaming program which includes controls to help customers play within their limits and avoid a situation where gambling causes problems (see section ‘Setting Player Gaming Limits’).

Responsible Gaming Behavior

By observing the following rules, You will be able to better enjoy Your gambling experience:

- Gamble for fun and not as a way to earn money. 
- Only play when You are relaxed and concentrated.
- Take regular breaks.
- Keep track of Your gambling. Consult the overview of Your gambling transactions in Your account.
- Decide Your monthly gambling budget in advance. 
- Only gamble what You can afford to lose.
- Independently of Our standard deposit limits, You may set a lower amount as Your own personal limit.
- Once You’ve set Your limit, stay within it. Increasing it later may lead to excessive play.
- Before You start playing, decide the winning amount at which You will end the game.
- Decide beforehand how high Your losses can be, and be comfortable ending the game once You’ve reached Your limit.
- Never play under the influence of alcohol or medication.
- Never play if You are feeling depressed.

There are myths associated with gambling, such as:

- My luck will change if I keep gambling and I’m sure I’ll win my money back.
- I am due for a win.
- If I play multiple games at a time, I’ll increase my chances of winning.
- I have a special strategy that helps me win.
- I have a gut feeling that today is my lucky day.

While having rituals and believing the next spin is “the one” can be fun and add to Your enjoyment, it’s important to understand just how random the games and events are. Remember, the house has the advantage, and You’re likely to lose more than You win over time, so stay within Your limits and keep it fun.

There are many risks associated with problem gambling, including:

- A negative impact on relationships and family life.
- Financial difficulties, including maxing out credit cards and increasing debts.
- A range of emotional, physical, and psychological health problems.
- An adverse effect on an individual’s ability to perform well at work.

We would like to stress that diagnoses relating to clinical disorders, such as problem gambling, can only be made by trained specialists. This page offers material which will allow You to quickly assess and consider Your own behavior. If You can identify with four or more of the following characteristics, We recommend that You speak to a professional:

- Are You highly involved in gambling?
- Do Your thoughts constantly turn to gambling?
- Are You constantly increasing Your stakes? Even beyond Your financial means?
- Have You unsuccessfully attempted to quit or cut down Your gambling?
- Do You become irritated and frustrated after attempting to reduce the extent of Your gambling?
- Does gambling serve as a means of getting away from problems or unpleasant feelings?
- Have You ever tried to win back losses by taking risks You usually would not take?
- Have You ever lied about the extent or success of Your gambling?
- Has Your gambling ever led to a negative impact on Your relationships or Your job?
- Have You ever been forced to rely on others to finance Your gambling?

We offer a variety of responsible gambling tools to help players stay in control of their gambling. To learn more about these tools, visit the Responsible Gambling section under Your “Account Settings”.

SETTING PLAYER GAMING LIMITS

We offer a range of different options that can be used to manage Your gambling activity at any time. This includes tools which allow You to limit the amount You can deposit, wager or lose, or the option to place a “timeout” on Your account from gaming for a period of time. Limits only apply to one platform and will need to be set individually on any other BetMGM platforms You may use.

Once You have established a gaming limit, any request to relax or eliminate that limit will only be effective after a cooling-off period of at least 24 hours. Any limit You heighten will be effective immediately. You will receive an instant notification regarding all limits You have set and any changes to those limits.

Deposit and Wager Limits

Deposit and wager limits can be set on a daily, weekly and monthly basis and specify the maximum amount of money You can deposit into Your account during a particular period of time. All requests to set a new limit or to heighten previously established limits will be implemented immediately. All requests to relax or eliminate previously established limits will only become valid after a delay (24 hours) and an additional confirmation of the request. When a player sets simultaneous periods (e.g., a deposit limit for a day and for a week), the lowest limit must apply. Please go to Player Icon --> Responsible Gaming --> Responsible Gaming Limits --> Deposit Limits to set a deposit/wager limit.

Loss Limits

Loss limits can be offered on a daily, weekly and monthly basis and specify the maximum amount of money You can wager during a particular period of time. All requests to set a new limit or to heighten previously established limits will be implemented immediately; requests to relax or eliminate previously established limits will only become valid after a delay (24 hours) and an additional confirmation of the request. Please go to Player Icon --> Responsible Gaming --> Responsible Gaming Limits --> Loss Limits to set a loss limit.

Stake Limits

Stake limits can be offered on a daily, weekly, and monthly basis and You can specify the maximum amount of money You can wager during a particular period of time. All requests to set a new limit or to heighten previously established limits will be implemented immediately; requests to relax or eliminate previously established limits will only become valid after a delay (24 hours) and an additional confirmation of the request. Please go to Player Icon --> Responsible Gaming --> Responsible Gaming Limits --> Stake Limits to set a stake limit.

Time-out/Cooling Off Period

Should You need a timeout (“cooling off”) period from gambling, You can choose Our time-out action. Please be aware that the time-out must be for a minimum of 1 day (up to a maximum of 3 months) and that during that time You will not be able to place a wager or make a deposit. You will still be able to login to withdraw any remaining funds or check Your transaction history. The account will be automatically reenabled after the selected timeout period has passed. Please go to Player Icon --> Responsible Gaming --> Time Out.

We also provide a voluntary self-exclusion program for longer periods of six (6) months, one (1) year, or five (5) years. Once initiated, any remaining balance will be refunded, and You will no longer be able to access Your account. Please go to Player Icon --> Responsible Gaming --> Self-Exclusion to voluntarily self-exclude. The self-exclusion program only applies to Our site, and You will need to contact Us in order to reopen the account once the self-exclusion time period has ended.

Closing Your Account

If You want to permanently close Your account for responsible gambling reasons, please contact Our Customer Care team in order to do so.

CONTACT INFORMATION

There are a number of support organizations available which offer valuable information and advice across a range of areas. Details are below, including contact information for each organization.

ConnexOntario

ConnexOntario provides service information and resources for people experiencing problems with gambling, drugs, alcohol, or mental health. This 24/7 service is free, confidential and available anytime.

If You or someone You know has a gambling problem, confidential help is available via phone at 1-866-531-2600, via text to 247247, or at www.connexontario.ca/en-ca/.

Responsible Gambling Council (RGC)

The Responsible Gambling Council, which is a non-profit agency, offers information and resources for problem gamblers and their loved ones.

The Centre for Addiction and Mental Health (CAMH)

CAMH provides educational and self-help resources for those who want to get back in control, and those who want to help them.

YMCA

The YMCA Youth Gambling Awareness Program is a free service offering educational, preventive programs to raise awareness of the risks of gambling and promote healthy, active lifestyles for young people.

GamTalk

GamTalk features chatrooms and forums for those experiencing problems with gambling to connect with one another. Read and share stories, find information and support, and get links to helpful local professionals.

National Council on Problem Gambling

The National Council on Problem Gambling serves as the national advocate for programs and services to assist problem gamblers and their families. Their vision is to improve health and wellness by reducing the personal, social and economic costs of problem gambling.

OPERATOR-IMPOSED EXCLUSION

We reserve the right to temporarily or permanently exclude patrons based on communications or activities that do not align with Our responsible gaming principles.

QUESTIONS

If You have any questions related to responsible gaming, please get in touch with Our Responsible Gaming team. Please note, it may take 24 to 48 hours before You receive a response. For immediate assistance, please contact Our Customer Care team via the mobile portal (chat feature is included), via e-mail or by phone at +1-732-268-1902.